The PPI claims deadline of 29th August 2019 as set by the Financial Conduct Authority has now been and gone. Don't worry though, if we have confirmed to you that your paperwork was received in advance of the deadline then it has been submitted to your lenders as necessary and we will be in touch with updates as we receive them.

FCA: PPI Claims Handling Update

"While firms have large operations in place to deal with PPI complaints, a number of them have informed us that it is possible that you might not receive a final response to your complaint until summer 2020.

We are challenging firms to deal with these complaints as quickly as is reasonable, given the very large volumes. It will take time for some consumers to receive their response but it is important to us that these complaints are handled fairly and accurately.

If following your complaint, you are entitled to compensation, you will receive interest on the amount you are due (typically 8%), which will include the length of time it took to respond, so you won’t lose out financially from any delay.

Your provider should be able to tell you when you can expect their final response to your complaint. It will also explain that if you don't think that the final response is fair you can take your complaint to the Financial Ombudsman Service."


We are no longer processing new claims for PPI or Packaged Accounts.
Existing customers, please email info@crosfillandarcher.co.uk or call 0113 360 9949 for updates!